Post-Workout Feedbackv2.4 — Feb 2026

The email your
members answer
before they shower.

One post-workout email. Honest NPS, session scores, and gut-check reactions — collected while endorphins are still running the show. Dashboard live in 90 seconds.

74%
Open rate
61%
Response rate
4 min
Avg. reply time
pulse.dashboard — live
247 responses today
72NPS
Net Promoter Score
Session Ratings by Class
88
HIIT
74
Lift
91
Yoga
67
Spin
82
Box
Recent Responses
Jordan M.4m ago

That finisher was exactly what I needed. Coach kept the energy locked.

Sam T.11m ago

Periodization finally clicked today. PR incoming.

Alex R.18m ago

Tempo was off in the second block but the programming was solid.

Casey L.26m ago

Best HIIT format since the relaunch. 10/10 would suffer again.

Morgan K.33m ago

Instructor cueing was clear. Scaled the RDLs perfectly.

Jordan M.4m ago

That finisher was exactly what I needed. Coach kept the energy locked.

Sam T.11m ago

Periodization finally clicked today. PR incoming.

Alex R.18m ago

Tempo was off in the second block but the programming was solid.

Open Rate 74%·Avg Reply 4 min·NPS +72·Response Rate 61%·Works with Mindbody·Zapier Native·12-Location Franchise Ready·Open Rate 74%·Avg Reply 4 min·NPS +72·Response Rate 61%·Works with Mindbody·Zapier Native·12-Location Franchise Ready·
01 — Benchmarks

Numbers that close the
conversation with your CFO.

EMAIL DELIVERY
74%
Open Rate
Industry avg: 21%

Delivered within 8 minutes of session end, when members are still in the building or walking to their car. Subject line is the member's own first name + their coach's name.

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COMPLETION
61%
Response Rate
vs. 4% for monthly surveys

Single-question SMS-style email. No login required. Mobile-first tap interface. Endorphin window closes in 20 minutes — Pulse hits in 8.

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SPEED
4 min
Avg. Reply Time
Median: 3.2 min post-open

Median respondent completes the full feedback sequence — NPS + session score + one open text — in under 4 minutes. No friction, no account, no app.

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OUTCOME
+72
Median NPS
Across 340 studios, Q4 2025

Studios using Pulse for 60+ days average NPS +72 vs. +34 industry benchmark. Feedback loop closes faster, instructors iterate sooner.

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02 — Question Library

Four question types.
Every answer you need.

Mix and sequence any combination. Pulse learns which order maximizes completion for your member demographic.

NPS

Net Promoter Score

"How likely are you to recommend today's class to a training partner?"

Format:0 – 10 tap scale
94%
Response Rate
8 sec
Avg. Time

Segmented automatically by promoter / passive / detractor. Trended per instructor.

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SESSION SCORE

Session Rating

"Rate today's session: Programming · Coaching · Energy · Difficulty."

Format:4-axis 1–5 stars
89%
Response Rate
22 sec
Avg. Time

Axis weights configurable per format. HIIT vs. strength vs. mobility scored separately.

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GUT-CHECK

Single-Tap Reaction

"One word: how did that feel?"

Format:6-emoji single tap
97%
Response Rate
3 sec
Avg. Time

Highest completion rate. Used as entry gate before deeper questions. Emoji set customizable.

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OPEN TEXT

Verbatim Capture

"What's one thing Coach {name} should keep doing?"

Format:Free text, 280 char
52%
Response Rate
47 sec
Avg. Time

Sentiment analyzed automatically. Routed to instructor dashboard. Anonymized by default.

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03 — Response Speed

The endorphin window is
20 minutes. We use 8.

Response Time Distribution

n = 48,220 responses · Q4 2025

HISTOGRAM
22%
0–2 min
46%
2–4 min
18%
4–8 min
9%
8–15 min
3%
15–30 min
2%
30+ min
Endorphin window (0–4 min)
Post-window
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68%
respond within 4 minutes
Before they leave the building
8 min
delivery window post-session
Triggered by class-end event
3.2 min
median completion time
Full NPS + score + open text
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Customize with your logo + questions
04 — Integrations

Fires from your stack.
Zero manual work.

Connect once. Pulse triggers automatically on every class end event — no CSV, no cron job, no copy-paste.

Mindbody

Studio Management
Native

Class-end trigger via Mindbody webhook. Member data mapped automatically. No CSV exports.

Class end eventMember IDInstructor nameClass type
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Pike13

Scheduling
Native

Attendance confirmation fires Pulse within 8 minutes. Works across all Pike13 service types.

Attendance confirmedService nameStaff memberLocation
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Zen Planner

Gym Management
Native

Attendance log integration. Supports multi-location franchise with per-location dashboards.

Check-in eventProgram typeCoachFacility
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Zapier

Automation
Zap

1,500+ app connections. Use any trigger that fires post-class — calendar, POS, custom webhook.

Any trigger sourceCustom field mappingMulti-step zapsFilter logic
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Webhooks

Custom / API
API

POST to Pulse with member email, class name, instructor. Responses streamed back in real time.

POST /sendGET /responsesWebhook callbacksRate: 1,000/min
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CSV Import

Manual
Upload

Batch upload a class roster. Pulse sends and collects. No integration required to start.

Email columnClass nameDateInstructor
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REST API — Full Spec
api.pulse.email/v2 · JSON · Bearer auth · 1,000 req/min
Live Sandbox — No Account Required

Build your email.
See it send.

Drop in your logo, pick your question sequence, and preview the exact email your members will receive — in 90 seconds, before you sign up for anything.

No credit card · No account · 90-second setup

340+
Studios using Pulse
1.2M
Emails sent in 2025
4.9★
G2 rating